Marco.
All trips are
unique to the
person.
[INDUSTRY]
Travel & Tourism Technology, AI-Powered Services
[CLIENT]
Marco.
[PLATFORM]
Mobile
[ROLE]
Digital Product Design, Branding, Art Direction
[PROJECT TEAM]
Doğukan Demirel
[BRIEF AND PROBLEM]
Izmir, with its historical landmarks, natural beauty, and cultural richness, stands out as one of Turkey’s most popular destinations. Yet for visitors, crafting a truly personalized travel plan is often overwhelming. Limited time, language barriers, lack of awareness about local events, and the challenge of optimizing transportation make the process even harder.
Traditional travel guides and fixed tour packages rarely adapt to individual needs — they overlook personal interests, budget considerations, or real-time activity options. As a result, travelers risk missing out on authentic experiences and the full potential the city has to offer.
[PROJECT DESCRIPTION]
[BRAND DESIGN]
[UX RESEARCH & USER FLOW]
To define Marco’s user persona, I started by conducting desk research on tourism in Izmir, analyzing visitor numbers, growth trends, and demographic breakdowns. These insights guided the development of the primary persona and informed key design decisions.
Based on the persona’s needs and behavior, I identified core pain points, such as language barriers and difficulty accessing local information. These challenges were integrated into the onboarding experience. For instance, when users first download Marco, they’re asked a series of simple, personalized questions to help the system understand their needs.
Once users share details about their trip, such as travel dates and transportation type, a personalized itinerary begins to take shape. Users can preview this itinerary on a map, review it, and make changes. A built-in chatbot functions as a virtual travel guide throughout the process, enabling users to ask questions, add or remove items, and adjust their plans in real time.
[UI DESIGN]










